TIRO (UC Berkeley)

TIRO is a hotline management system designed to give small NGOs serving vulnerable clients in China better record-keeping and reporting capabilities, ultimately improving the efficiency and sustainability of their services to create greater impact. TIRO’s approach is to equip NGOs that operate hotlines with better, lower-cost tools for record-keeping and report-making. Because phone-based consultations remain the most integral part of labor NGOs’ operations, the team is developing a mobile phone application to manage information that surfaces through their hotlines. The solution is based on an Android app that hotline operators can use to log conversation content and retrieve call details. An accompanied web application will permit NGOs to generate reports featuring demographic, caller relationship, and service provisioning metrics.